At LUXELUXE, we are committed to delivering high-quality genuine leather footwear worldwide. Due to the international nature of our shipping and fulfillment process, we maintain a strict return and refund policy as outlined below.
1. Return Eligibility (7 Days Only)
We accept return requests strictly within 7 days of delivery confirmation.
To be eligible for a return:
The item must be unused, unworn, and in original condition.
The item must be in its original packaging.
All tags, accessories, and inserts must be included.
Proof of purchase is required.
Returns requested after 7 days from delivery will be automatically rejected.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items showing signs of wear, damage, or alteration.
Items returned without original packaging.
Clearance or final sale items.
Incorrect size selection by the customer.
Orders refused at delivery.
3. International Shipping & Return Costs
All orders are shipped internationally from our fulfillment partners in China.
Customers are fully responsible for:
Return shipping costs
Customs duties and import taxes
Any international return handling fees
Shipping fees are non-refundable.
We do not provide prepaid return labels for international returns.
4. Damaged or Incorrect Items
If you receive a defective or incorrect item:
You must contact us within 48 hours of delivery.
Provide clear photos and order details.
If approved, we may offer:
A replacement (preferred solution), or
Partial refund, or
Full refund at our discretion.
5. Refund Process
Once the returned item is received and inspected:
Approved refunds will be issued to the original payment method.
Processing time: 5–10 business days.
Original shipping fees are non-refundable.
We reserve the right to refuse returns that do not meet our policy conditions.
6. Order Cancellation
Orders may be canceled within 12 hours of purchase.
After processing or shipment, cancellation is no longer possible.
7. Chargebacks & Disputes
If a chargeback is filed without first contacting our support team, we reserve the right to:
Provide tracking and delivery confirmation to the payment provider.
Permanently block the customer from future purchases.
We strongly encourage customers to contact our support team before opening any dispute.
